Returns & Exchanges

At Toolcraft South Africa, we stand by the quality of our home and DIY equipment. If you are not completely satisfied with your purchase, you can return your items within 14 days of delivery for a refund or exchange provided they are in original condition.

1

Initiate Your Return

Contact our support team via email with your order number and the reason for the return to receive a Return Authorization Number.

2

Package the Item

Ensure the tool or accessory is securely packed in its original manufacturer packaging, including all manuals, components, and protective inserts.

3

Courier Collection

We will arrange for our preferred courier service to collect the package from your address, or you can drop it off at our designated service centers.

4

Inspection and Refund

Once our technicians verify the item's condition, we will process your refund or dispatch your replacement unit within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing